1. Scope
This Policy applies to the web and iOS versions of the LIFLO personal app provided by Flower Lab., as well as related information pages and support inquiries.
If a separate explanation or agreement applies to a service other than the personal LIFLO app, that explanation or agreement takes precedence.
2. Information We May Collect
Depending on how the service is used, we may collect the following information:
- Email addresses, display names, authentication provider identifiers, and Firebase Authentication user IDs required for email and password authentication, email-link authentication, Google Sign-In, or Sign in with Apple
- Nicknames, goals, first steps, reasons for pursuing goals, records, reflections, conversations with AI, and progress or completion status
- In-app state such as game progress, coin balances, gacha results, cards, bottles, flowers, and display settings
- Information needed for support, including inquiry details, device type, browser, operating system, date and time of an issue, and screenshots
- Error and crash information, access times, and technical information needed for authentication and security checks
- App Store purchase status, product IDs, and transaction information such as purchase, renewal, expiration, and refund status
3. Purposes of Use
- To verify users, provide sign-in and data synchronization, and manage accounts
- To provide features such as goal creation, records, reflections, game progress, and display customization
- To assist with records through AI, suggest next steps, and improve the service
- To investigate issues, respond to inquiries, and maintain security
- To create statistics that do not identify individuals and use them for quality improvement and product decisions
- To meet legal, contractual, terms-of-service, and app store review requirements
4. Third-Party Services
We may use the following third-party services to provide LIFLO:
- Google and Firebase services, including Firebase Authentication, Google Sign-In, Sign in with Apple integration, Cloud Firestore, Firebase Hosting, and Google Cloud Functions
- AI-related services such as Google Gemini
- The Apple App Store for app distribution and in-app purchases
- RevenueCat for managing in-app purchase status and subscriptions
- External services used for inquiry management, email, crash analysis, and access analytics
RevenueCat receives the user ID issued by Firebase Authentication rather than the user's email address and associates it with product IDs and transaction information such as purchase, renewal, and expiration status.
LIFLO currently uses AI-related services on Google Cloud, including Google Gemini, to generate AI responses. LIFLO does not send this information to OpenAI. If we add or change these services, we will update this Policy as necessary.
If the third-party services we use are added or changed, we will update this Policy as necessary.
5. Disclosure to Third Parties and Service Providers
We do not disclose personal information to third parties except with the user's consent, when required by law, or when handling is entrusted to an external service provider or contractor to the extent necessary to provide the service.
6. AI Features
LIFLO may use goals and records entered by users to generate suggestions with AI. These suggestions are intended to help organize goals related to daily life, study, or work. They are not a substitute for medical, psychological, legal, financial, or other professional advice.
Before using AI features, users are shown an explanation about sending information to Google Gemini and must provide explicit consent. Users who do not consent cannot begin using services that include AI features.
Before sending data, LIFLO attempts to replace detected information such as registered nicknames, email addresses, telephone numbers, URLs, names with honorifics or labels, and names of schools, companies, hospitals, or regions. This on-device replacement cannot reliably detect every proper noun or item of personal information. Do not enter personal names, addresses, school or workplace names, urgent matters, sensitive information about another person, medical records, passwords, authentication information, or payment information.
7. Retention and Deletion
We retain collected information only to the extent necessary to provide the service, respond to inquiries, maintain security, and comply with applicable laws. When information is no longer needed, we delete it or process it so that individuals cannot be identified, where operationally feasible.
To request account deletion, start the deletion request from Settings in the app. If you cannot open the app, email flower.lab.app@gmail.com. After verifying the requester, we aim to respond within 30 days.
8. Security
We work to protect collected information through measures such as access control, limiting access to what is necessary, protecting communications, and maintaining operational logs where feasible.
9. Use by Minors
Minors should use LIFLO with the consent or supervision of a parent, guardian, or other appropriate administrator. When LIFLO is used through a school or organization, users should follow that organization's policies and instructions.
10. Changes to This Policy
We may revise this Policy to reflect changes to the service, third-party services, laws, or app store requirements. Material changes will be announced on a web page or within the service.
11. Contact
For questions about this Policy or our handling of personal information, contact:
Flower Lab.
flower.lab.app@gmail.com